Apr 13, 2022
You're the proud owner of a new Overstreet home! But once the moving truck pulls away, what happens next? We know that buying a custom home is one of the biggest purchases you'll ever make, which is why we offer security and peace of mind well into the future.
Our commitment to excellence doesn't stop at the sale — we stand behind our work and provide the same high-level service even after we hand you the keys. Rest assured that we will be there to take care of your home. Here's how:
Warranty Protection
Most people buy a new construction home to avoid the hassle and expense of maintaining an older one. The entire infrastructure of the home, from foundation, to plumbing, electrical, appliances, roofing and more, is all brand new. This means it should stay in good condition for many years to come.
But even with all that newness, things can sometimes go wrong. That's why we offer a comprehensive warranty on every home we build:
30-Day Warranty: After living in your home a few weeks, you may notice a few items that were missed during the construction process. No problem! Submit your 30-Day Warranty Request Form and we will correct defects in workmanship or materials that are reported to us.
1-Year Warranty: By month 11, you should have a pretty good idea of how everything in your home is holding up. If you need any repairs or replacements before the end of your first year in your new home, please submit your 1-Year Warranty Form and we'll support you in resolving the issue.
Emergency Customer Service
Sometimes problems arise that just can't wait. We know that and we're here to help with 24/7 emergency customer service.
We've partnered with several reputable companies to give you around the clock care for your plumbing, HVAC and electrical needs. They will respond to your call quickly and have the experience and knowledge to solve most problems on the spot.
For non-emergencies, simply email service@overstreetbuilders.com or call (630) 226-0460 ext. 202 for our Service Department to schedule an appointment quickly.
Maintenance Tips
Keeping your home in tip-top shape is important to us, and there are things you can do to extend the life of your home's systems and finishes.
We've put together some of our best tips for each season in past blogs:
If you stay on top of regular maintenance and take care of problems as they arise, your home will stay in good shape for many years to come.
Happy Homeowners
We never want you to feel like you're in this alone. Overstreet Builders is here for you from start to finish and beyond. We take pride in our homes and we want you to be happy with yours for years to come.
Here's just a few examples of what some of our satisfied customers have to say:
"We moved in pretty much the day after the closing! Service team since closing has been easy to approach and a great team to work with. They have been very responsive and always eager to help."
"Our previous home in South Elgin was built by [unnamed builder] and we were delighted with their customer service and quality materials...Overstreet has far exceeded that experience! Your extensive customer service and quality products have made this the very best experience for us."
"Overstreet did an amazing job on our home! We went over the top on our upgrades and they worked with us every step of the way. We were able to take a stock floor plan and heavily customize it for our needs. It is exactly what we wanted and more. They have been responsive after the closing for warranty needs as well."
We don't just build homes, we create communities. Our relationship with our homeowners doesn't end at the closing table — we want to make sure you're truly satisfied with the end result!
If you're ready to start the process of building your custom home in the Chicago suburbs, we'd love to help you get started. Contact our team today.